Quality Policy

Omtra S.r.l. Società Benefit, founded in 1956, specializes in third-party services, making Quality a fundamental component of its corporate principles. Omtra has always built its reputation on Quality services. In recent years, through collaboration with employees, Omtra has received an additional boost towards raising quality standards. For this purpose, resources have been trained to improve service Quality.

Omtra S.r.l. Società Benefit

The Management of Omtra S.r.l. Società Benefit promotes a culture of Quality through the commitment of everyone working in and for the company. This requires each individual to be involved and aware of their role and responsibility in achieving Quality objectives and continuous improvement.

To achieve this objective, Omtra has defined the following Quality Policy:

Quality
System

Maintain a Certified Company Quality System in accordance with the UNI EN ISO 9001:2015 standard and ensure that all future regulatory updates are adopted.

Quality
and improvement

Pursue continuous Quality improvement by defining methods, programs, and indicators to optimize production processes through consistent resource investment.

Customer
Satisfaction

Continuously monitor Customer Satisfaction and Loyalty to enhance perceived Quality, prevent complaints, and meet delivery deadlines, providing high-value services to customers.

Supply
chain

Control third-party errors through a system that monitors Supplier performance and supply Quality, and continually raise Supplier awareness of Omtra's Quality Policy.

Global
quality control

Eliminate service non-conformities through checks at various service delivery stages to prevent defects, minimize errors, and avoid complaints, returns, and issues related to non-conformity and low service Quality.

Personnel growth
and participation

Enhance the skills and engagement of company Human Resources by encouraging participation and the sharing of Quality objectives through training, supervision, and effective communication.

Quality builds
reputation and
reliability.

At Omtra, the commitment of all participants in the Value Chain to ensure the Quality Policy is needed, implemented, and communicated. Each of us at Omtra is committed, motivated, and involved in achieving and sharing Quality objectives.

The company Management promotes the Quality Policy and ensures it is assimilated and shared at all levels of the organization.

Quality Policy

Omtra S.r.l. Società Benefit

To achieve this objective, Omtra has defined the following Quality Policy:

Quality System

Maintain a Certified Company Quality System in accordance with the UNI EN ISO 9001:2015 standard and ensure that all future regulatory updates are adopted.

Quality and improvement

Pursue continuous Quality improvement by defining methods, programs, and indicators to optimize production processes through consistent resource investment.

Customer Satisfaction

Continuously monitor Customer Satisfaction and Loyalty to enhance perceived Quality, prevent complaints, and meet delivery deadlines, providing high-value services to customers.

Supply chain

Control third-party errors through a system that monitors Supplier performance and supply Quality, and continually raise Supplier awareness of Omtra's Quality Policy.

Global quality control

Eliminate service non-conformities through checks at various service delivery stages to prevent defects, minimize errors, and avoid complaints, returns, and issues related to non-conformity and low service Quality.

Personnel growth and participation

Enhance the skills and engagement of company Human Resources by encouraging participation and the sharing of Quality objectives through training, supervision, and effective communication.

Quality builds reputation and reliability.

The company Management promotes the Quality Policy and ensures it is assimilated and shared at all levels of the organization.

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